About me

Sure! I am systems technician from SENA.

I initially worked full-time as a bilingual customer service agent at Teleperformance for one year. After that, I continued working parti-time while studying for six months. Then, I decided to fully focus on my studies Because I was studying in the afternoon and Teleperformance changed the work schedule to the afternoon, so I reached the sixth trimester of my technologist program in software analysis and develepment, which is currently on hold because I need to start working to gain more experience, improving my english and skills and also because I live on my own., but I plan to complete it in the long term.

In my personal life, I am a relaxed person, that’s why I enjoy meditating, going to the gym, inline skating, and hiking on Sundays.

Sometimes, I like to read. I recently bought a Kindle to build my reading habit, so I’m currently reading Your Soul's Plan, which is about discovering the real meaning of life. I also watch TV shows on Netflix, my favorite is Black Mirror because each episode explores a dystopian future in science fiction.

And I like languages; my favorite is German. So when I want to learn English I use a free Chrome extension called Frogly That allows you to view dual subtitles in two languagues at the same time and with the Kindle, there's a dictionary and a translator include it where I can translate anything I want to understand just by highlighting a word or an entire sentence, so tha’s a little bit about me.

I am a relaxed person, I enjoy meditating, go to the gym, inline skating, and hiking on Sundays.

Sometimes, I like to read. I have a Kindle, so I’m currently reading Your Soul's Plan, which is about discovering the real meaning of life. I also watch TV shows on Netflix, my favorite is Black Mirror because each episode explores a dystopian future in science fiction.

And when I want to learn English I use a free Chrome extension called Frogly That allows you to view double subtitles at the same time.

If I get this job, I will be working at Lean Solutions Group. Otherwise, I will continue being self-taught, studying programming courses on a platform called Udemy, to keep applying for web or software development jobs and also bilingual customer service agent jobs.

I have two academic trimesters left, plus two more that correspond to the internship phase required to graduate. So, in the long term, I would like to complete it.

And my dream has always been to speak German and live in Switzerland, so i would like to persue that, and of course with a computer engineering.

I already live on my own, I don't want kids or pets, although love the pugs but I do not have time, and the most important thing for me is to continue evolving my consciousness through meditation, to know my true self.

Did you see the movie 'Men in Black'? The pug is the dog that talks, A pug is a small dog breed with a wrinkled face.

(Muestra el peluche) I have it as a stuffed animal because I can't have it in real life.

"As you know from my CV, In my experience working at Humanity and Inclusion, I was involved in partner training on system and tool usage. I also handled basic equipment installation, configuration, and maintenance. Additionally, I provided basic support for the IT systems.

"And working as a bilingual customer service agent for Teleperformance at Nordstrom, which is an American luxury department store chain, I handled inquiries to customers via phone, email, and real-time chat related to orders, credits, fraud, and the mobile app. I also helped analyze order logistics using tracking numbers and escalated technical incidents when necessary. So I always made sure to explain things in a clear, friendly, and professional way."

Humanity & Inclusion (HI) is a non-profit organization that works in situations of poverty, exclusion and conflicts. It works alongside people with disabilities and vulnerable populations."

The first aspect that I consider is patience, As a customer service agent we have to control our emotions and deal with angry, lazy or clumsy customers all the time

Second, is organization because we are going to be dealing with a lot of information and third is knowledge because It’s important to guide the customer efficiently according the policies

I worked for Nordstrom which is an American luxury department store chain in USA as a bilingual customer service agent through Teleperformance and providing IT support at Humanity and Inclusion.

So You should hire me because, although I don’t have direct experience with tools like Mirth Connect or Snowflake I’m a quick learner. When I started at Teleperformance, I wasn’t familiar with SaaS tools like Gladly which was the one we used, but I quickly became proficient as I worked.

I supported customers via phone, email, and live chat. I helped them with their orders, reported technical issues on the mobile app, fraud cases, and tracked packages to estimate delivery times. I was always committed to delivering fast, accurate, and friendly service.

So I’m confident that I can pick up any skills I’m missing with the right guidance and practice. I am also excited about the opportunity to grow with your team.

"I consider myself the best option thanks to my experience and the skills I have acquired, both as Technical Support at Humanity and Inclusion and as a Bilingual customer Service Agent at Teleperformance."

I want to work at Lean Solutions Group because it’s a tech-driven company that’s growing fast and making a real impact through nearshore services. I’m currently studying Software Analysis and Development, and I see LeanTech—their technology division—as a great place to apply what I’ve learned, keep improving my skills, english and grow professionally.

It comes to mind one difficult and challenging situation I had when I started working at Teleperformance as a customer service agent in September. It was my first bilingual job, and I had never studied English in an academy. All the English I knew, I had learned in school. First, I had to face the challenge of handling calls, plus, I had a 3-month probation period. In December, I had to deal with the holiday season, which is when problems with carriers and furious customers are more common. We were also evaluated with the CSAT(Customer Satisfaction Score), and if we didn't have good metrics, we could be transferred to another campaign or even fired, Fortunately, I passed.. One time, I had a phone call with a customer who had returned an expensive product — I don't remember which one — and the return policy was one month from the purchase date."

"She had reported the issue on time via email, but every time she called, no one helped her.". Since we were also evaluated on the AHT (Average Handling Time), I didn’t care even if I lost the $50 bonus we were given each month. I decided to stay over an hour with the customer, trying to help her. I even called a supervisor, and she told me she had listened to part of the call and that it was great I told the customer I would help her, and not to worry because she would take care of the situation. So, I left with the conviction of having helped the customer, and she gave me a positive rating."

On other occasions, there were very grateful customers who told me very nice things, which made me think that I was doing a good job. I even saved the screenshots Because sometimes I thought I wasn’t good enough.

So, even if it was just because they received a product on time or a dress for a wedding, for them, it was something very important.

My biggest weakness is that I tend to feel a bit of frustration when I spend, for example, more than 10 hours trying to fix a bug and don’t understand it, and experience imposter syndrome, like many programmers. But when I manage to solve it, I feel very happy. Sometimes I also overthink about the future, but I know I should focus on the present and on making good decisions, or even if I make mistakes, just observe them and not get stuck on them."

My biggest mistake or regret was not joining SENA when I was younger, because I know that with SENA I could have entered the job market directly.

"Yes, I have two. One is about the job, and the other is a personal question, if that's okay with you."

The first one is: Are there growth opportunities in the company? Are there currently any SENA apprentices doing their internship in the lean tech?"

The other one is :What is your life motto? I can go first if you prefer

A motto is a sentence that expresses a belief or guiding principle or life’s philosophy.

"Even if we are in a simulation called 'Earth', my feelings, experiences, and suffering are no less real. So I just observe everything to learn, because when I die, that will be the only thing I’ll have And that is my consciousness"