Cultural factors in communication
Information is ‘hidden’ in the context Situation carries most of the information
High‐context
The messages are clear and explicit.
Low‐context
Messages and context in different nations according to Edward Hall (Graph)
Verbal or non-verbal communication?
Verbal communication
Does he just don’t know the culural background
or
do it on purpose
What the English say:
I hear what you say
What they mean:
I disagree and do not wish to discuss it any further
With the greatest respect
think you are wrong/ I think you are a fool
Not bad
Good or very good
Quite good
A bit disappointing
Perhaps you would like to think about/I would suggest/It would be nice if . . .
This is an order. Do it or be prepared to justify yourself.
By the way/incidentally
This is the primary purpose of the discussion
This is an interesting point
I think this idea is wrong, doesn’t lead to anywhere
I am sure it is my fault
It is your fault!
Ability to put oneself in the shoes of the other, to try and
discern their thoughts behind their words and actions
Empathy
The ideal negotiation
leads to a win/win situation
-> Seek common ground
The acquisition of intercultural skills
Last changeda year ago
