M11, Quality Management

Total Quality Management

quality management refers to a function and all organizational measures that serve to improve process quality, work quality and thus product and service quality.

The concept of quality management can be traced back to medieval Europe when craftsman guilds developed strict guidelines for how products were inspected for defects. This craftsmanship model with an emphasis on inspections and quality control extended through the early years of the Industrial Revolution

Total quality management (TQM) is a management technique that emphasizes continuous improvement over all the mechanisms of the organization to make quality products and services to maintain long-term customer satisfaction as well as employees.

The Japanese, who were already tirelessly innovative and produced with high quality, have gained even more quality through TQM. The example of Toyota shows how good the quality of Japanese products was and how much the Japanese exported through TQM

The robot is calibrated, tested and checked for all functions.

An inspection lasting about one and a half hours is carried out every 8,000 kilometers. The collecting tanks of the WCs are emptied and fresh water is refilled. Acute defects (for example, doors that do not close) are also repaired. In addition, safety-relevant maintenance work is carried out.

(Machine maintenance is the work that keeps mechanical equipment running with minimal downtime. Machine maintenance can include regular maintenance, routine inspections, and both planned and emergency repairs. It also includes replacing or realigning parts that are worn, damaged or misaligned. In the case of an ICE, for example, brakes, drive components or defective doors and even if nothing is renewed, everything is tested for functionality.)

During maintenance, experts inspect the power plant and its components. This involves the following tasks, among others:

Change wearing parts

Checking components of the plant for visible damage

Repair damage if necessary

Check settings

On the one hand, maintenance ensures that the plant continues to produce as much energy after several years as it did at the beginning. On the other hand, maintenance is necessary so that employees can continue to work safely on the machines.

The manufacturer of the milling machine

is obliged to give a warranty on his product.

That is, to guarantee that all non-wearing parts fulfill their purpose for a minimum period of, for example, two years. If a part such as the drive motor or the main frame of the milling machine should break within the warranty period through no fault of its own, the manufacturer must pay for the repair.

Use a multimeter or an ohmmeter to test the voltage of the electric motor. If there is no resistance or the resistance is uneven, the motor is likely faulty. Check the bearings to make sure they can spin freely. If they can't, lubricate them, etc.

Repair shop

Planning

Assurance

Control

roles and responsibilities

ungefähr

bestimmte

Umfang

Anforderung

Ersatzteile

beabsichtigt

geplant

Störung

Warranty is a written assurance that the facts specified in the product is true and genuine, but if they are not it will be repaired or replaced.

only products

The guarantee serves as a promise made by the manufacturer, to the buyer, that in case the product below quality, it will be repaired, replaced or the money deposited will be refunded.

Products, services