Servant Leadership

• Putting Followers First

• Seeing to Followers Needs

• Facilitating Goal Accomplishment & Achievement

An emerging leadership approach that emphasizes the “caring principle” with leaders as “servants” who focus on their followers’ needs in order to help those followers become more autonomous, knowledgeable, and like servants themselves.

“Servant leadership begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. . . . The difference manifests itself in the care taken by the servant—first to make sure that other people’s highest priority needs are being served. The best test . . . is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become a servant? And, what is the effect on the least privileged in society; will they benefit, or, at least, will they not be further deprived?”

• Consensus building over coercian

• Social responsibility of leadership

• Authority shift and empowerment of followers

• The Followers

• The Leaders

• The Relationship

• (The Situation)

Viewed as a mix between leadership characteristics and behaviors

1. Listening

2. Empathy

3. Healing

4. Awareness

5. Persuasion

6. Conceptualization

7. Foresight

8. Stewardship

9. Commitment to the Growth of People

10.Building Community

1. Conceptualizing

2. Emotional Healing

3. Putting Followers First

4. Helping Followers Grow and Succeed

5. Behaving Ethically

6. Empowering

7. Creating Value for the Community

Thorough understanding of the organization

Recognizing others’ problems and taking the time to address them

Exactly what it says – putting followers first

Knowing followers’ professional or personal goals

Doing the right thing in the right way

Allowing followers the freedom to be independent, make decisions on their own, and be self-sufficient

• Intentionally giving back to the community

• Encouraging followers to volunteer for community service

• Alturuism as central leadership component

• Counterintuitive, yet useful approach

• Very effective in certain situations

• Servant Leadership Questionnaire (SLQ) well developed and useful

• Not “Leadership” in the traditional sense

• No academic research consensus on a theoretical

  framework

• “service” principle seen at odds by some with traditional leadership and management tasks of directing, controlling, etc...

• Wide ranging applications for organizations and levels of management

• Successful record when correctly applied

• Works well when combined in consideration of hiring

  practices

• Well suited to training programs and leadership development