Emotional Intelligence

the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s).

people who are more sensitive to their own emotions and their impact on others will be more effective leaders

• Emotions effect behavior

• Behavior is a component of leadership

• Self-regulation begins with awareness

• Self-Awareness

• Self-Regulation

• Motivation

• Empathy

• Social Skill

• Intelligence alone is not enough

• Emotional intelligence is required for successful leadership

• Emotional Intelligence is:

  • Self-awareness

  • Self-regulation

  • Motivation

  • Empathy

  • Social Skills

• Born trait AND a developable skill

  • We can strengthen these abilities through persistence, practice, and feedback from colleagues or coaches

The ability to recognize and understand your moods, emotions, and drives as well as their effects on others

Hallmarks

• Self-confidence

• realistic self-assessment

• self-depreciating sense of humor

The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment - to think before acting.

Hallmarks:

• Trustworthiness and integrity

• comfort with ambiguity

• openness to change

A passion to work for reasons that go beyond money or status. A prosperity to pursue goals with energy and persistence.

Hallmarks:

• strong drive to achieve

• optimism, even in the face of failure

• organizational commitment

The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions.

Hallmarks:

• expertise in building and retaining talent

• cross-cultural sensitivity

• service to clients and customers

Proficiency in managing relationships and building networks. An ability to find common ground and build rapport.

Hallmarks:

• Effectiveness in leading change

• persuasiveness

• expertise in building and leading teams