Service Integration

• Standards-based APIs/Web services (SOAP, REST)

• Point-to-point integration for simpler integration scenarios

• On-premise SAP NetWeaver PI and SAP Data Services with prepackaged integration content for SAP: SAP via rapid-deployment solutions

• Existing Dell Boomi partnership for SAP SuccessFactors Employee Central Integration

• Plus, an option to use third-party integration platforms. Open certification programs are being gradually rolled out, starting with SAP CRM OnDemand solution. MuleSoft and Dell Boomi have built certified connectors for SAP CRM OnDemand.

• Rich set of public SOAP Web services

• OData APIs for account, service ticket, and opportunities with OData development workbench

• Can be used by customers or partners with SAP or third party integration platforms

• Authentication of all web-service and API calls (via HTTPS)

• Supported authentication mechanisms include the following:

  • Username and password

  • Client certificates

• Create

• Read

• Update

• Actions

• Queries

1. Enter Web Service Name

2. Select Elements of the business object that are requires for service operations

3. Define a Create Service Operation

4. Define a Read Service Operation

5. Define an Update Service Operation

6. Define a Query Service Operation

7. Define an Action Service Operation

8. Define Web Service Authorizations

It creates a new business object instance

It finds existing instances of a business object

It changes the state of a business object

It will authorize business users who are assigned to the view to use the service operations

1. Fill in Basic Information

2. Select Data Source Fields

3. Define Transformation Rules

4. Define Referenced Data Sources

5. Define Aggregation Behavior

6. Review