What is lean?
socio-technical system with the main objective to eliminate waste by concurrently reducing or minimizing supplier, customer and internal variability
What does Lean ‘say’?
Produce what is needed, when it is needed with the minimum amount of materials, equipment, labour and space.
Execute operations at minimum cost – no waste => eliminate non-value adding activities and overburden
Reduce process variability => designing smooth processes
Lean operations – improve business performance – quality, cost, delivery and people contribution => implementation of simple, practical tools and techniques
Employees – focus on continuous improvement – how can lean value systems be created?
What are the 7 service wastes and the 7 general wastes?
What are the contingencies of Lean?
What are the external change conditions of lean?
What are the internal change conditions that fit Lean?
What structure is needed for Lean?
It’s not explicit but..
What is the process of changing for Lean
Why is a VSM useful?
How does the internal change context fit lean according the book?
What is Six Sigma?
improvement specialists, structure methods and performance metrics with the aim of achieving strategic objectives => organized parallel-meso structure (champion, black belt, green belt) =>to reduce variation in organizational processes; clear, structured and highly standardized approach to improve processes => meta-routine for improving processes
What are assumptions with Six Sigma?
What to change with Six Sigma?
What internal context matters for Six Sigma?
What does Six Sigma say about ‘how to change’?
meta-routine: it is a clear, structured and highly standardized approach to improve processes
How does the change process look like for Six Sigma?
How is Six Sigma different from TQM?
What is TQM?
holistic management – quality concept utilized from the acquisitions of resources to customer service after the sale => continuous improvement
What two forms are there for TQM?
What are the principles of TQM?
What can TQM change/do?
What are the contingencies of TQM?
What are technical practices in TQM?
Process management (SPC, feedback)
Quality information usage
Product design, design QM (including benchmarking)
What are socio-behavioural practices in TQM?
How does environmental uncertainty influence TQM?
A fit is very important
What does TQM say regarding the external change context?
Not explicit, but elements of the external environment are a contingency
What does TQM say regarding the internal change context?
How does the structure look like for TQM?
How does the change process look like for TQM?
What are some critical remarks about TQM?
What is BPR?
What are the objectives for BPR?
What to change – focuses on processes and not on tasks, jobs or people => redesign the strategic and value added processes; change key behavior levels of the organization: jobs, skills, structure, shared values, measurement systems and information technology
What is the external change context for BPR?
What is the internal change context for BPR?
What are risks with BPR?
How does the structure look like for BPR?
How does the change process look like for BPR?
What are risks and opportunities for BPR?
How do the four change approaches differ: type of change?
How do the four change approaches differ: What needs to be changed?
How do the four change approaches differ: external environment?
How do the four change approaches differ: scope?
How do the four change approaches differ: capabilities?
How do the four change approaches differ: Readiness?
How do the four change approaches differ: Power?
How do the four change approaches differ: capacity?
Which element is not covered by all change approaches
Preservation
HOW to change: who has which role in improvement projects?
What are the general steps of all change approaches
• Collection of data
• Evaluation of potential improvement areas
• Creation and implementing solutions
• Iterative and sequential processes
Last changeda year ago
