W11 - Coaching, mentoring and counseling

Skill of attaining results by developing people to their maximum ability

Philosophy focused

Established standards

Objective driven

Paradigm shifting

Let them know you care

Encourage and build belief

1. Assessment

2. Action/implementation

• Observe subordinates performance

• Performance standard is job performed at acceptable manner

• Standard = least acceptable quality of work

• Check if subordinate is performing the right tasks and if skills to do the job correctly are given

1. Establish 1:1 session

2. Create environment where learning can occur

3. Create a coaching objetive

4. Implement the process

A => Agree on the problem or challenge (identify the problem together)

C => Commit to a mutual goal

T => Teach and train (develop skills to achieve goals)

I => Initiate plan (how cam skills be transferred?)

O => Observe and give feedback

N => Negotiate follow up (Reaffirm commitment)

1. State concern and why it is a concern

2. Find out fromt the staff member why it is happening

3. Ask what he/she is going to do about it

4. Ask how you or the company can help

5. Agree on a follow up date

1. Collecting information

2. Providing information

3. Agreeing on performance standards

4. Discussing the performance gaps

5. Developing and agreeing on the solution

1. Fail to effectively communicate

2. Fail to be personally accountable

3. Fail to develop self-leadership skills

4. Fail to teach and train

5. Failure to motivate people

• Help and support to people to manage their own learning to maximize their potential

• Offers reflective space, builds capability and self reliance

• Highlights issues and provides plan

• Clarifys perspective

• Confidential, trust, understanding and positive expectation

What is mentoring?

1. Adresses issues & Concerns of daily life

2. Improves performance level

3. Understands institution and decision-making strucures

4. Improve relationships with colleagues

5. Manage integration of job, career, and personal goals

What is mentoring not?

1. Improve underperformers

2. Promote/sponsor the mentee

3. Psychiatrist/Therapy

• One-to-one mentoring

• Group mentoring

• Peer mentoring

• Reverse mentoring

• Flash mentoring

• The guide

• The challenger

• The role model