Name - formal
Dear Mr/Mrs/Ms Dupuis
Dear Mary
Name - informal
Hi Mary
Previous contact - formal
late response
Thank you for your email of ...
With reference to your email sent [date], ...
I apologize for not getting in contact with you before now.
Previous contact - informal
Thanks for your email. Re your last email, ...
Sorry I haven't written for ages, but I've been really busy.
Common acquaintance - formal
Your name was given to me by ...
Common acquaintance - informal
I got your name from ...
Reason for writing - formal
We are writing to inform you that ...
I am writing in connection with .. .
In reply to your email, here are .. .
Reason for writing - informal
Just a short note to let you know that ...
I'm writing about ...
Here's the ... you wanted.
Giving information - formal
I'm writing to let you know that ...
We are able to confirm that ...
We would like to point out that .. .
You will be pleased to hear that .. .
We regret to inform you that ...
Giving information - informal
Just a note to say .. .
I can confirm that .. .
Please note that ...
Good news! Unfortunately, ...
Attachments - formal
Please find attached my report.
I'm sending you ... as a pdf file.
Attachments - informal
I've attached ...
Here is the ... you wanted.
Asking for information - formal
Could you give me some information about ...
I would like to know ...
I'm interested in receiving/finding out ...
Asking for information - informal
Can you tell me a little more alx1ut ...
I'd like to know .. .
Please send me .. .
Requests - formal
I would be grateful if you could ...
I wonder if you could ...
Do you think I could have ... ?
Thank you in advance for your help.
Requests - informal
Please ... /Can you ... !
Could you ... ?
Can I have ... ?
I'd appreciate your help on this.
Promising action - informal
I'll ...
I'll look into it.
I'll get back to you soon.
Promising action - formal
I will ...
I'll investigate the matter.
I will contact you again shortly.
Offering help - formal
If you wish, I would be happy to ...
Would you like me to ... ?
Offering help - informal
If you like, I can ...
Do you want me to ... ?
Final comments - formal
Thank you for your assistance.
Do not hesitate to contact us again if you need any further information.
Please feel free to contact me if you have any questions.
My direct line is ...
Final comments - informal
Thanks for your help.
If there's anything else, just let me know.
Just give me a call if you have any questions. My number is ...
Close - formal
Give my regards to ...
Looking forward to our meeting.
Yours/Sincerely
Close - informal
Best wishes to ...
Speak to you soon/See you soon.
Best wishes/All the best
Technical problems
Did you get my last email sent on ... ?
Sorry, you forgot to attach the file. Can you send it again?
I got your email, but I can't open the attachment.
Did you mean to send this? I don't want to open the attachment in case it's got a virus.
Asking for clarification
I'm not sure what you mean by this.
Could you clarify? Which ... do you mean?
Sorry, I don't understand this point. Can you explain in more detail?
Are you sure about that?
Giving clarification
Sorry, what I meant was ... , not ...
I thought ... , but I may be wrong. I'll check and get back to you.
The correct information is given below. Please amend your records accordingly.
Sorry, forget my last email. You're right.
Close
I hope this clarifies the situation.
Get back to me if there's anything else.
Last changed8 months ago