Kapitel 1

Noise in communication means any barrier to the effective communication process between senders and receivers. There are different types of noise in communication, such as physical, semantic, physiological, psychological and cultural.

Noise can be avoided or reduced by following some steps, such as:

Choosing a suitable channel and medium for communication

Using clear and simple language

Providing feedback and asking for clarification

Being aware of one’s own emotions and biases

Being respectful and empathetic to others’ perspectives and cultures

n my opinion, the most disruptive form of noise in communication is psychological noise. Psychological noise refers to any mental or emotional factor that interferes with the communication process. For example, stress, anxiety, anger, fear, prejudice or boredom can affect how we perceive and interpret messages from others.

A misinterpreted message is a message that is interpreted, explained or understood incorrectly by the receiver

An unintended message is a message that is not intended by the sender but is perceived by the receiver

Meanings attached to the message may change depending on the receiver. These different meanings are due to our beliefs and our understanding of the world.

“Old people are always grumpy”

Entropy is about how much uncertainty a message contains. As you might

imagine, the more uncertainty within a message, the more likely

miscommunication might occur.

Some factors that might contribute to entropy in communication are:

The use of ambiguous, vague or unclear language that can cause confusion or misunderstanding.

• Paralinguistics or vocalics

• Kinesics/Body movements

• Facial expression

• Haptics (touch)

• Proxemics (space)

• Environment

• Appearance

This refers to how we feel about ourselves and how we feel about others. There are four possible life positions based on this concept of OKness, which determines how we respond to and communicate with each other.

The parent ego state is what we learn by watching our how parents and other authority figures interact in the world. They can become the nurturing parent who shows support, kindness and sympathy for their conversation partner. The second parental role is the critical parent who might disapprove of a person’s actions, criticize them and possibly dole out punishment for their offenses.

If an interlocutor falls into one of the child ego states, they are driven by emotions and based on experiences they had as a child. The first child ego state is the natural child. In this state a person communicates freely and spontaneously. However, in the adapted child state, we play out the role they were taught to play as a child.

The adult ego state isn’t divided. When in this state, an interlocutor can draw upon some of the best aspects of the parent and child but not be trapped by them.

6. THERAPY (Rescuer)

Goal / Thesis: I know better than others what they are thinking, feeling and

why they do the things they do.

Purpose: To avoid one’s own problems. The belief is that if I can offer

You therapy then I must be okay.

Opening: Unsolicited interpretations of other’s behavior.

“I was just at a seminar and I know exactly what your problem is.”

“Have you ever thought about why you ….”

Appropriate response:

“I don’t want to hear about that now, I’d rather do something nice

with you.”

“Where do you think your concern with this problem comes from?”

“I don’t want to be your patient.”

“And what did you realize about yourself through that

experience?”

“Do you want to have me as a patient? What do you charge

per hour?