Week 6

1. Understand the importance of appropriate feedback.

2. Anticipate challenges of giving and receiving feedback.

3. Reflect upon feedback practices within organizations.

1. Truth

2. Relationship

3. Identiy

Feedback must be:

• regular

• constructive

• specific

feedback is used for recognizing employees for their effors

1. workers feel more engaged when their work is acknowledged

2. don’t feel that they receive enough feedback on their work

3. if people get feedback, they perform better and advance faster than if they get less feedback

People want to hear what they did good and just slightly, how can could improve, so the feedback must always be quiet nice so that people try to work on themselves, otherwise they are just unhappy

always do:

• evaluate

• rewards

• improve

managers goals of feedback:

• maintain positive relationships

• avoid conflict

• keep employees motivated

MUM Effect:minimizing unpleasant message: people will likely mix the message with the one telling it, so receiving negative feedback will decrease the liking of the person who is telling the negative feedback

There is a tendency to avoid communicating anything that could be perceived as bad news

• Any feedback is likely to be better than no feedback

• find opportunities to start practicing on how to give feedback to others, does not matter good or bad feedback