ITIL

1. Focus on Value

2. Start where you arw

3. Progress iteratively with feedback

4. Collaborate and promote visibility

5. Think and work holistically

6. Keep it simple and practical

7. Optimize and automate

1. Organization and People

2. Information and Technology

3. Partners and Suppliers

4. Value Streams and Processes

1. Guiding Principles

2. Governance

3. Service Value Chain

4. Practices

5. Continual Improvement

Svs beschreibt alle Konponenten & Aktivitäten die notwendig sind um aus Nachfrage (demand) durch den Kunden Value zu erzeugen