VO 6

Types of nonverbal communication:

1. The communication environment - proxemics (the study of the ways in which space is handled)

   -> the physical environment and spatial environment

2. The communicators' physical characteristics

   -> physique or body shape, general attractiveness, height, weight, hair, skin color, tone or odors (body or breath), physical appearance and accessories such as attaché cases

3. Body movements and positions – kinesics (the study of movement)

   -> gestures, posture, touching behavior, facial expressions, eye behavior and vocal behavior

It can:

…contribute to the tone and mood of the negotiations

…change the sense of personal space

…dramatically affect the communication

…reduce or increase confrontation

…intimidate or seduce the counterparts