Quality Definition
Dimensions Product
Dimensions Service
HIstory
Q Management
System consisting of values tools and techniques
Corner stone
7 Management Tools
Customer Focus
Gap Model
Kano
Customer evaluations
Priority matrix
QFD
Process Management
Establish Process
Maturity model (PAPIE)
Financial effect
Stairs= maturity model
SMART
Benchmarking/Best Practise
Benchmarking compare performance
Best practice compare activities and techniques
Variety/Variation Causes 7M’s
7M’s
Management
Milieu
Material
Machine
Method
Measurement
Man
Fishbone/ishikawa
Pareto
SPC 1-3
SPC 4/5
Xr Xs
Change
patterns
Capability
Motivations Leadership
Leadership
Managing/ Coaching
Resistance
QMS
ISO 9001 How
Objectives
Sustainability
Last changed2 months ago
