Describe the challenge of invisible problems
challenge: you don’t know what problem will occur
-> you can’t fix something you dont know exists
you dont see the problem due to getting used to it -> new users are probably not used to it -> should be fixed
-> Problem: you dont know that it is there
How can UX designers help companies to identify invisible problems?
feedback
user observations (e.g. cognitive walkthroughs)
testing
what to do (from video):
look broader -> take a step back and look at all steps needed to complete a task -> can one be removed?
look closer -> focus on tiny details -> is this important or is it just how we always did it
think younger -> have people with young minds on your team (are not used to problems)
Explain (five) different graphic modalities
static graphic language using analogue units >> expressing info by means of analogue static graphic elements used as units of linguistic expression (e.g. hieroglyphics)
dynamic graphic language using analogue units >> expressing info by means of analogue dynamic graphic elements used as units of linguistic expression (e.g. film subtitles, sign language)
analogue static graphics >> express specific info through static analogue representation in the graphic medium
analogue dynamic graphics >> express specific info through dynamic analogue representation in the graphic medium
dynamic graphic language using non-analogue units >> either for dynamic graphic writing or visual speech
static graphic language using non-analouge units >> text in e.g. latin alphabet characters (or Greek, Cyrillic, …) in non situated communication like letters / articles / books
To which modality do hieroglyphs belong to?
static graphic language using analogue units
Explain the learning process of static graphic languages using analogue units
first steps of learning the language might be facilitated by focusing on listening and reading (mb tutor etc)
analogue -> characters have meaning / are natural -> first stages of learning the language might be facilitated
What are the three major use cases of dynamic graphic language using analogue units?
communication …
… with deaf/ hard-of-hearing and ppl with ability to use it (situated communication)
… when speech must be avoided, due to avoiding attention / other person can not hear you (e.g. commando soldiers preoceed by stealth, traffic)
… when speech is ineffective (e.g. high noise levels)
What are the two ways to express language dynamically and graphically?
using analogue units (e.g. chinese subtitles)/ using non-analogue units (e.g. visual speech)
(folien)
Dynamic graphic writing: is the dynamic form of static graphic language (e.g. text scrolling down-screen)
-> Requirements:
user's undivided attention is assumed
the information may not be overly complex
the information is not very important
Visual aspect of spoken language / visual speech: movements of mouth, tongue, lips and teeth
Context must be used to distinguish similar phonemes
May be used when the alternatives are even less apt
Supports spoken language perception and
understanding
What are the limitations of visualizing info in 1D, 2D and 3D with analogue static graphics?
limitations of dimensionality, specificity, sketchhiness, aspects of similarity and resolution of the representation >> still helpful of quick visual communication and stories over time if combined
In which use cases can we use analogue dynamic graphics?
visualizing specific info in different dimensions when change and development over time is important to the visualization (e.g. infovideos)
main points:
product designer should see everyday things / design problems (nomal people got used to) and fix those
Example: sticker on apple -> look for sticker -> trying to get it of the apple -> gets annoying
-> first obset about it -> after 100 times got used to it
Habituation: sth becomes second nature -> stops us from being overwhelmed
Problem: noone notice design problems (invisable problem)
Describe static graphic language using analogue units, give examples
expresses information by means of analogue static graphic elements used as units of linguistic expression
analogue aspects are vividly present to visual perception by the language user -> there might be some special aptitude potential -> first stages of learning the language might be facilitated.
Example: ancient Egyptian hieroglyphs, Chinese characters
Describe dynamic graphic languages using analogue units and give examples
expresses information by means of analogue dynamic graphic elements used as units of linguistic expression
two distinct varieties:
dynamic version of static graphic language modality, such as film subtitles or hieroglyphs or Chinese signs scrolling across the display
sign language, primarily the family of gesture-based languages -> for deaf and hard-of-hearing to conduct purely visual situated communication, but also a range of less expressive, more specialised languages -> is produced by means of gesture made by hands, arms, face, head and other body parts
used when:
Situated communication with the deaf and hard-of-hearing and anyone else who have some skills in interpreting or generating a particular sign language
Communication when speech must be avoided because it has high saliency and easily catches unwanted attention, like when commando soldiers proceed by stealth
Communication when speech is ineffective, for instance when the noise level is too high, like on an active aircraft carrier deck.
Examples: Mr. Bean using facial expressions & gestures to comunicate, communicate through sign language
Describe the static graphic language using non-analogue units and give examples
is illustrated by the present text in latin alphabet characters (other examples are the Greek and Cyrillic alphabets)
Example:
non-situated communication(e.g. letters, articles, books, emails, advertising,…) -> people tend to prefer situated language modalities,e.g. speech / sign language for situated communication
hyprid forms of more or less situated uses (e.g. instant exchange of email, sms, text chat)
Describe the dynamic graphic language using non-analogue units and give examples
language as expressed graphically and dynamically. It does not seem to matter whether the units of expression used are analogue or non-analogue
Language is primarily expressed dynamically and graphically in two ways:
Examples: handwriting, lip reading
Describe the analogue static graphics and give examples
express specific information through static analogue representation in the graphic medium (e.g. infographic)
allow unrestricted freedom of visual inspection of the analogue information represented
limitations of dimensionality, specificity, sketchiness, aspects of similarity, and resolution of the representation
Visualizing information in 1D, 2D and 3D spatial while preserving full freedom of perceptual inspection, representations serving as snapshots of real or imagined objects, processes, and events or aspects of these. Several snapshots can be sequenced into a cartoon to represent causality and change over time
Example: Flow of voters for different parties
Describe the analogue dynamic graphics and give examples
express specific information through dynamic analogue representation in the graphic medium
-> subject to limitations of dimensionality, specificity, sketchiness, aspects of similarity, and resolution of the representation
are apt for visualizing specific information in 1D, 2D and 3D spatial when change and development over time is important to the visualization
Example: animated info video
What modality is this?
What modality is this
dynamic graphic language using analogue units
what modality is this
static graphic language using non-analogue units
dynamic graphic language using non-analogue units
analogue static graphics
analogue dynamic graphics
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