Praktikum

(use websites without mouse)

• websites should be accessible through keyboard (required by law)

• keyboard trap -> stuck somewhere -> need to use mouse (e.g. not integrated cookie banner)

• keyboard shortcuts -> rare on websites

  
  

Challenges:

• pressing the “tab” key multiple times to navigate through website

  • avoid starting from beginning on every website (forms)

  • arrow shortcuts

  • skip to “content”

• selecting seats (go through every seating option) -> solution: show map with seats -> type in seat number

• date picker -> date input with text (other calender could be used)

(using phone without seeing display)

• information can not be found -> need to go over every inch of the screen

• voice input is easier than read-out-loud option

• designing a dialog for shopping via voice input is very complex -> decision in which order to ask information -> what info is needed -> what info can be given before hand

(using voice over and keyboard on websites; no screen / mouse)

• semantic structure of elements: labels, hierarchie, groups -> visability needs to be semantic

• information is unavailable (no voice over)

• missing feedback -> i dont know if i did the right thing

• changes of context (still on next button but on another page -> no info about that)

• conflict between voice over and typing

• voice over changes how we use keyboard (arrow keys moves between letters)

(customer journey map; changes in mobility needs)

• many steps need to be changed in order to include specific needs of other person (e.g. disability)

• often not a consideration when doing customer journey from own standpoint

• try to find many different ppl to get a diverse view on products and steps

(try to model a conversation flow when buying a car)

• no one way the conv. goes

• different ways of asking sth

• different infos need to be given before hand (e.g. in configurator different steps) or saved and filled out automatically