W6 - Performance Management and appraisal

Evaluating an employees current/past performance based on his/her performance standards

Continuous process of identifying, measuring,

and developing the performance of individuals and

teams and aligning their performance with the

organization’s goals.

1. Sets work standards

2. Assess performance

3. Provides feedback to the employee

1. Used for pay, promotion, and retention decisions

2. Links performance management to company goals

3. The manager can correct deficiencies and reinforce strengths

4. With appraisals employees can review career plans

5. Training needs are identified

1. Peer Appraisals

2. Rating Committees

3. Self Ratings

4. Appraisal by Subordinates

5. 360-Degree Feedback

1. Graphic rating scale => Scale of performance standards on which employee is measured

2. Alternation ranking method => Ranking employees based on particular trait

3. Paired comparison method => Pair employees by trait and see who performs better

4. Forced distribution method => Placing employees on performance scale

5. Narrative forms

6. Behaviorally anchored rating scale => Uses quantified scale with specific narrative examples of good and poor performance

7. Management by objectives => Setting specific measurable goals, regularly track performance

8. Computer based and web based perf app

o Unclear standards

o Halo Effect

o Central Tendency

o Leniency or Strictness

o Recency Effects

• Prepare => Plan => Measure success => Date to complete => Coach

• Be objective, objective, encourage

• Never attack, set own limits

• Critize constructively, give examples, take a step towards employee