Q 26-30

Advantages:

1. Customer Focus

• Direct link between customer needs and technical requirements

• Prioritization of customer requirements

• Clear visualization of relationships

• Quantifiable targets

• Competition benchmarking

Extension: Can be combined with Kano Model for better understanding of customer satisfaction

1. Cross-functional Communication

• Common language between departments

• Clear documentation of decisions

• Visual representation of trade-offs

• Team alignment

• Knowledge sharing

Extension: Can be integrated with FMEA (Failure Mode and Effects Analysis)

1. Decision Support

• Systematic approach to product development

• Evidence-based decision making

• Resource allocation guidance

• Clear priority setting

• Performance tracking

Extension: Can be linked with Value Stream Mapping for process optimization

1. International Standards

• ISO (International Organization for Standardization)

  • Quality Management (ISO 9000)

  • Environmental Management (ISO 14000)

  • Information Security (ISO 27000)

• IEC (International Electrotechnical Commission)

• ITU (International Telecommunication Union)

1. Regional Standards

• European Standards (EN)

• American National Standards (ANSI)

• Chinese Standards (GB)

1. Industry-Specific Standards

• Automotive (IATF 16949)

• Aerospace (AS9100)

• Food Safety (HACCP)

• Healthcare (GMP)

1. Management Systems

• Quality Management

• Environmental Management

• Occupational Health and Safety

• Energy Management

1. Physical Environment

• Workplace layout

• Ergonomics

• Safety measures

• Environmental conditions

• Equipment design

1. Work Organization

• Shift patterns

• Job rotation

• Task design

• Workload distribution

• Break schedules

1. Social Environment

• Team structures

• Communication channels

• Supervision methods

• Collaboration opportunities

• Social interaction

1. Development Opportunities

• Skill development

• Career progression

• Training programs

• Knowledge sharing

• Innovation participation

Kaizen Method Essence:

1. Core Principles

• Continuous improvement

• Small incremental changes

• Employee involvement

• Process focus

• Waste elimination

1. Key Elements

• PDCA cycle (Plan-Do-Check-Act)

• 5S workplace organization

• Visual management

• Standardized work

• Problem-solving tools

Suitable Organizational Culture:

1. Characteristics

• Open communication

• Employee empowerment

• Long-term focus

• Learning orientation

• Team-based approach

1. Supporting Elements

• Management commitment

• Trust and respect

• Innovation encouragement

• Error tolerance

• Recognition systems

Measures of Production Capacity:

1. Quantity-based

• Design capacity

• Effective capacity

• Actual output

• Capacity utilization rate

• Throughput rate

1. Time-based

• Available time

• Operating time

• Downtime

• Setup time

• Maintenance time

Management Strategies:

1. Level Strategy

• Stable production rate

• Inventory fluctuation

• Stable workforce

• Lower production costs

• Higher inventory costs

1. Chase Strategy

• Variable production rate

• Match demand patterns

• Flexible workforce

• Higher production costs

• Lower inventory costs

1. Hybrid Strategy

• Combination approach

• Balanced flexibility

• Selective matching

• Optimized costs

• Risk management

Justification:

• Market conditions

• Product characteristics

• Cost structure

• Resource availability

• Competitive position